Not Simpler , Not Better , certainly not Faster.

I recently did an airtime purchase using the standard bank app, I had in error selected the incorrect service provider ie: Cell C instead of Telkom .( actually it would lack of selection as Cell C is the default service provider set. I had called in and was informed that standard bank cannot assist me with a refund as it was a purchase with cell c. ( I assumed that there was an error with the app as other banking apps do not allow purchases to numbers not on the selected network). Last night in haste this had happened again. So I called into the help line and explained that I had in error not selected the correct network. I was again informed that Standard Bank can not assist me . I informed the agent that I find it ridiculous that whilst other banking apps protect their clients against this error theirs does not. I then asked for assistance in logging a dispute with Cell C , as I am not a Cell C client. I was told that they again can not assist me with this, I went on to ask if they could give me the contact number I should use for Cell C as I am not a Cell C client, and the response was "you must google it". So thank you standard bank for surely making like Simpler , Better, Faster. I would think not, this is more complicated, worse than Capitec Bank or FNB , and certainly a much much longer process for me.