Not secure, not safe, leave while you can before your money is ******.

Not surprised you guys don't know email exists.

Email me, I have no interest talking to you over the phone again.

Standard bank had the following to say:

"Dear Chris,

Thank you for reaching out to us.

Please note that a phone call is essential as it allows us to obtain the necessary information to address your matter accurately.

Additionally, our process requires proper authentication to ensure we can action and escalate your request appropriately.

Alternatively, we recommend visiting your nearest branch for further assistance.

Thank you for your understanding. "

Here is my reply:

First of all, I have already visited your branch multiple times and had multiple calls with different departments, as you passed the buck internally and bounced my call around, only to hang up while I'm on hold!
You have exhausted all my patience and understanding.

I'm not wasting another second of my life dealing with your pathetic, unskilled, and untrained customer support staff!
I've already had to deal with jumping through hoops while you pass the buck internally, bouncing my calls between different teams while I hold for up to an hour, only to have one of your members end the call while I've been on hold for an hour.
You promised me a "call back" and never called.

Now you expect me to again sit on the phone and talk to a member of your support team who acts like phones were invented just an hour ago and talks like they have a mouth full of peanuts and their tongue got super glued to their palate?
For what? For me to sit there and attempt to decipher what they are saying, only so you can place me on hold, force me to sit around for an hour again, and wait for you only to hang up on me again and not call me back?

Does that seem like the kind of service I want to deal with again?
In fact, that anyone would want to deal with?

Second of all, your competition has figured out a way to handle these situations asynchronously.
You are not my first choice when it comes to banking, and the only reason I'm even speaking to you is that a relative of mine had an unfortunate lapse of judgment and made the mistake of opening a trust account with you, the most *********** bank, in my opinion, that I have ever dealt with.

You have no problem allowing people who have nothing to do with the trust into the account to freely make withdrawals, but when someone who is involved with the trust contacts you, you won't even so much as help them understand how they can go about settling the debt.

As I said before, the term "Standard" is not what you are, it's what you aspire to, hopefully, someday be.
But the more I have the displeasure of dealing with you, the more I realize that will never become a reality, and the sooner your other customers realize that, the better off they will be!!!!