not reversed

almost every second month i have random debit orders coming out of my account,so on the 02.03.16 i went to the bank to get everything reversed and then get my accounts closed,the girl i spoke to said she will get it all sorted out of for me,today is the 08.03.2016 and the funds has still not been reversed and she said it would take 1 day and i still cant close my account because the money has not been reversed,,also while i was there the teller at enquiries was just trying to promote other products when i just kept on telling her that i want the money reversed and my accounts closed,please contact me via email as i dont have my mobile with me today. [Email Removed]