Hellopeter
Share Your Experience
MB
Marius B

1 reviews | Active since Jun 2016

28 Jun 2016, 15:28

Not responding to queries

<p>My credit card refers. On 29 Feb 2016 there was an 'unknown' expence that was listed on my next statement.</p> <p>I queried the source with Standard Bank, but their description was just unclear "C'HIRST HANDLI BB6060 LEDEN - amout of R666.90. I filled out the Query form as submitted on 22 March, and again on 3 May, 12 May, 21 May, 26 May, 13 Jun. I also sent a message through the internet to the Portfolio managers, I phoned etc.</p> <p>I just don't get any answer or repy from Standard Bank - are they still open or have they left the country with the Guptas?</p>

0
Replies (5)
Standard Bank
Standard Bank's reply29 Jun 2016, 06:45
Official

Good day Marius Van Biljon

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********
Standard Bank
Standard Bank's reply30 Jun 2016, 08:08
Official

Good day Marius Van Biljon

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply04 Jul 2016, 06:41
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 04 July 2016.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

**********

MB
Marius B's update04 Jul 2016, 17:25
Reviewer Update

Good day Zeenath

Thank you for responding. As indicated in my original email, I have already logged a dispute on 22 March, but alas, no respond was forthcoming from CardQueries at Standard Bank. I have forwarded you the email with the Dispute form that was submitted

Much appreciated

M van Biljon

MB
Marius B's update12 Jul 2016, 19:46
Reviewer Update

It was nice of Standard Bank to follow up on my complaint which was logged already 22 March.

Now silence again .... was this response just to delay the matter and give me false hope that they were actually going to do something about it ?

Come on Standard Bank, what does it take to respond and resolve the matter ..... Onbudsman?