not responding for insurance claim

DEAR SIR MOM <br> <br> I have a problem with my insurance brocker that I pay at STANDARD BANK , as my house is been on fire this morning I just get a call from work says that my house on fire ,now I call my insurance at STANDARD BANK where I bought this house an insured with them ,they don't respond very good they told things that I don't no an this conselted that was uns the phone she was to root an not tellme what to do ,Can u please assist me to contact them as soon as possible ,the NAME OF THE IS INSURANCE IS :STANDARD BANK HOME LOAN INSURANCE :ACCOUNT NUMBER