Not removing Default from ITC after credit card paid

I use to bank with Standard Bank because they were a convenient bank for me.

I was unemployed for a few months and when I secured employment I wanted to pay my credit card. My credit card was closed and removed from my profile.

I eventually managed to get hold of an attorney who assisted me with a settlement amount. I immediately paid the settlement amount

Ive been struggling for days to get a paid up letter and get this default removed from my name

I seriously dont know what more to do anymore. If was a condition of employment to ensure that my credit record is clear.