Not removing 8 month old listing

Good Day,

I have been struggling with getting my credit score cleared and the only outstanding account was my standard bank / edgars credit card.

This matter has gone on for some time and despite my best efforts to get the relevant information i requested from you, nothing has been provided. As a result of the harassment I have received from you, I eventually settled the amount (not as admission of guilt).

Regardless of this, I have been using Credit Clear to resolve the matter and I settled the outstanding amount nearly 7 months ago.

Im been told by Credit Clear that you still have not removed the listing despite having a confirmation message from the attorneys that the amount has been settled in full.

I also want to point out that I have been pating Credit Clear for the past 7 months to chase you and according to them, the delay is been caused by you.

This compliant is my last attempt to resolve this matter with you before I lodge a complaint with the banking ombudsman.

Your treatment towards me over this situation has been shocking and absolutely unacceptable.

I would like this matter to be brought to a close now, please contact me directly so I can give you the relevant information as the final necessary process the ombudsman requires from me.

Thank You.