Not registering my claim

Greetings<br> <br> I have been trying since yesterday to register a claim with Top Up insurance.<br> <br> 1. The person who is registering top-up claims does not understand the whole top up insurance policy. She thinks top-up insurance is only for shortfall. Where else there is other 5 cases that top-up covers. I had to refer her to the policy wording to understand the policy.<br> <br> 2. She cant open a claim without consulting her supervisor( That I understand), they said they will get back to me and they haven't.<br> <br> 3. When I call today, the person who registers claim is off sick and no one can help me. They will wait for the supervisor to come out of the meeting to contact me. <br> <br> 4. I called so many times and I keep getting same message, the persons phone is engaged and they'll get him/her to call me back. They never did.<br> <br> Does standard bank understand the inconvenience they put people through by their incompetence. And do they understand that call are not free in this country?<br> <br> When they debit you every month, no problem, but when they have to do what they are paid to do, problems.<br> <br> I am utterly disappointed at a company this big and with such reputation.