not refunding my money

On 4 may 2015 I withdrew R2000 at std bank ATM at Caltex Garage Anzec. I did not receive the cash and the recipt shows I requested R2000 but the did not dispense the cash. The withdrawal was at 02:56:31.. I went into the brakpan branch and spoke to kynette and got a reference no *** as well as commitment that my account would be credited with the R2000 by 12 May 2015. The 12th came and went and I heard nothing nor was my account credited. I went in again and I was told they dont know why it had not been sorted and they had to relog it. So again the query was logged and another reference number given *** and told to wait until 25 May 2015. This is not acceptable. <br> Nobody has offered an apology or provided an reason as to why this happened. All I get is silence a shrug of shoulders and I am down R2000<br> . The amount may be small for the bank but for me the man in the street it is a lot. I cannot go another 2 weeks and have to put off buying <br> necessities because the bank sees me as a number and not a valued client. I have taken the time to go in personally twice to try sort the <br> matter out can std bank not treat me with the same respect.