EE
Eugene E
1 reviews | Active since Mar 2009
22 Jun 2021, 18:09
Not receiving OTP
Internet banking has failed for an hour to send me a OTP to buy electricity. I phoned the call centre only to be put through to a different call centre that is already closed! Standard Bank is trying to sell me new products but cannot even help get my Internet Banking to work. Forget any new sales while Standard Bank cannot get the basics right. I am very unhappy with Standard Bank. I am forever complaining about them here.
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Standard Bank's replyOfficial
23 Jun 2021, 00:25 Hello Eugene Engelbrecht
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply23 Jun 2021, 00:25
Official
Hello Eugene Engelbrecht
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***