NOT RECEIVING ONLINE CREDIT CARD PAYMENTS

I have an online store and an account with Paygate who receives card online payments on our behalf.PayGate sends card payment batches to Standard Bank to credit our business account .On receipt of payment customers orders are posted.<br> We have not been credited for the last 2 batches of card transactions and despite many calls to Paygate and Standard Bank, we have no resolution to the problem .(complaint ref. no ***)<br> While Paygate maintain they have sent all the batch info . to Standard Bank to credit our account ,the bank insists thay have not received it .<br> How is it posssible, that there are 2 transactions in a batch and Standard Bank can credit our account with the one transaction amount and not the other ,if they have not received the information from Paygate in the first place .<br> In the interim , we are losing credibility with online customers, it is damaging our business because we cannot send orders, if we do not receive the card payments . Customers cannot understand, as far as they are concerned they have paid for their order .<br> Standard Bank does nothing to assist SMMES .<br> I want to know if Standard Bank will wait for their monies if I am overdrawn in my account.