AA
Andzo A

1 reviews | Active since Dec 2016

04 Sept 2020, 22:11

Not receiving electronic Monthly Bank Statements

Its is very hurting that we bank with you but we don't get an electronic monthly bank statements. We've been going to the branch all the times when we want to see our financials. As in now, we're all scared to be on que's because of Corona for bank statements but we are forced to do it because upon opening this account we were informed that we cannot get e-mail statement neither posted. It really sad that we might decide to leave the bank with my society group just because of not having electronically statements.

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Replies (3)
Standard Bank
Standard Bank's reply05 Sept 2020, 03:23
Official
Hello Simphiwe
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply15 Sept 2020, 10:45
Official
Dear Siphiwe Dube

Thank you once again for posting your comments.

We refer to your previous review and can confirm that the matter is being attended to.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Oct 2020, 12:48
Official
Hello Siphiwe 

Thank you for posting your comment. 

As per our telephone conversation today 19 October 2020, we confirm that the matter is resolved.

Kind regards
Complaint Resolution Centre
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