SD
Siphiwe D

1 reviews | Active since Jun 2009

01 Sept 2020, 21:05

Not receiving electronic Monthly Bank Statements

Its is very hurting that we bank with you but we don't get an electronic monthly bank statements. We've been going to the branch all the times when we want to see our financials. As in now, we're all scared to be on que's for bank statements but we are forced to do it because upon opening this account we were informed that we cannot get e-mail statement neither posted. It really sad that i might decide to leave the bank with my society group just fro Monthly electronic statements.

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Replies (2)
Standard Bank
Standard Bank's reply02 Sept 2020, 05:16
Official
 
Hello Siphiwe
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply14 Sept 2020, 15:29
Official
Dear Siphiwe

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response. 

Kind regards

Clint Petersen
Complaint Resolution Centre
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