Not processing Application

I app**** online for a joint home loan last week. I have passed the pre screening and was prompted to supply my supporting documents. I have been sending in my documents from the beginning of this week and have been making many calls to the call center, which has resulted in no success. <br> <br> The call center still states no documents have been uploaded. Due to this mess up I will probably lose out on the property as the time to organize the bond given to me by the developer has expired.