Not Prestige Banking

I was contacted by Standard Bank to move from Elite banking to Prestige banking, which I accepted. It has been over 6 months and I still do not have my proper Titanium cards. The prestige banker keeps passing the buck and has accomplished nothing apart from making me want to leave Standard Bank. The saving grace for Standard Bank is an employee in Volksrust by the name of Lerato who has tirelessly worked on trying to get my cards. This is more than can be said of Ms Chiday Mahadeo who never answers the phone at her branch, and responds to emails days after they were sent. Standard Banks main branch is to blame as well, constant calls have yielded only one response, and that is to deny me a cheque card because I haven't used my card since 2009, which is untrue. So I have been paying for services that I am denied. Yesterday I received a Gold cheque card, despite having been promised Titanium. I had a gold card which was swallowed at an atm because my new card had arrived last year, only to be told that it was my Dad's card, which he never app**** for, and mine which was app**** for was denied. Could someone from Standard Bank tell me what I should do?