Not possible to claim from and follow up on claims Standard bank home insurance

Dear Standard Bank

I have had some damage ( 3 incidents ) on my farm which is insured by Standard bank home insurance over the last 10 days or so. This involved a problem with my borehole, which supplies all water on my farm, my alarm system which is needed to protect me from the ******** elements so rampant in our country and to keep my short term insurance valid, and a roof on the farm which was struck and blown off in a storm.

I have been unable to contact standard bank insurance services - the contact numbers given just complains about high call volumes, and would prompt one to hold on for an operator which never comes on line during hours, whilst the online website refuses to accept my address and therefore rejects my registration. Due to your lack of service, I had to take leave from my work to make time to get hold of you, and make emergency fixes for my very urgent problems, and through this I have lost as much as the damage I wanted to claim for.

I managed to speak to a Standard bank insurance official once - and she registered my claim 17/095674, and promised I would be contacted urgently to resolve it - but that was more than 8 days ago, and nothing has happened.

Please arrange for a claims official to contact me - so we can resolve that claim, and so that I can find out and claim for my alarm system which was taken out in a storm yesterday. THIS IS URGENT.