CB
Carmen B
1 reviews | Active since Nov 2015
06 Nov 2015, 15:26
Not my ACCOUNT!!!!!
Been receiving calls for 2 months and SMS's for 4 months! Regarding an account that is not mine!!! How many times do I have to confirm with the Call Centre that they have the wrong person. I have spoken to team leaders and agents... and NOBODY seems to be able to do anything! SO... my next point of action is here. I have been nice... and now I've lost it! \No stress Ma'am we'll call you back"..... STILL WAITING... \""We understand your frustration\"".... Um NO... that's why you're still calling me and haven't fixed your error!<br> """
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
09 Nov 2015, 13:33Hello CarB,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply09 Nov 2015, 13:33
Official
Hello CarB,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***