Not me on the Phone !!!! for a whole 20 min with zero assistance.

Item: Standard Bank
Rating: 1
Author: olivia N

Called in was on the phone for a whole 20 minutes and being placed on hold a couple of times then being put back into the queue to wait for someone new to try and help me. it seems your agents are not trained well enough to help one navigate. i just want to pay is it too much to ask for !!!!!!!!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

27 Oct 2021, 15:14

Dear Olivia N

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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Standard Bank's reply27 Oct 2021, 15:14

Official

Dear Olivia N

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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olivia N's updateReviewer Update

27 Oct 2021, 16:34

So are you planning on resolving my query first before you "train" the agents, because I still need what I need ...

olivia N's update27 Oct 2021, 16:34

Reviewer Update

So are you planning on resolving my query first before you "train" the agents, because I still need what I need ...