Not looking after their clients

I moved my home loan to them in 2013. They said if I move my banking to them they will give me a better rate on my loan. So I moved to them. I received a cheque account and R17 000 overdraft. My overdraft was settled almost 2 Years now. I app**** for a car loan because I brought a cheaper car. I could only according to them get a rate of 14% because the car was cheap. They just did not want to make it less for me as a client. Yesterday 30 November I asked them for a R5000 overdraft. They said they will call me back....nothing. I asked on the website for someone to call me and call them myself again. I was informed Today that I do not qualify for R5000 overdraft because my notifications to my beneficiaries put my account in the red?? What?? So I had to take off from work because my bank doesn't look after me and opened a Capitec account. Wonderful service. I am hoping to soon change my Homeloan to SA Homeloans and my car to another Westbank. I have never been so disappointed in a place and that is how I get treated as a customer that was promised I will receive good service if I change from Absa to them. What a waste of 4 Years