not loading my debit order now its my problem

I recently moved my accounts from Capitec to Standard bank.I did this as my husband is a private client at Standard bank and get exceptional service from the Eastgate branch. I am still in the process to close everything at Capitec. I was very happy with service in the beginning. When i moved I also got give a RCP which i used for some needs. I signed for a debit order to take this loan when I opened my account. At the bank I signed a debit order for the monthly debit order. I am still waiting for the debit order to go off. but nothing went of so I assumed you will debit my account on 25/03 I even phoned the call centre to find out when the debit order will go as i could not find the contract I signed for it. but the call centre made me hold for so long and the lady was so untrained that i just gave up. In anyhow i get a phone call today from a gentleman telling me the RCB is in arrears.I questioned him on the debit order but he could not assist. And to top it all of i get an sms from standardbank. So now i am new at your bank. i have a kind of bad name already as you think I dont pay BUT you did not load the debit order. Seriosly not impressed