TM
Tsholanang M

1 reviews | Active since Apr 2012

29 May 2017, 09:58

Not interested in having you as a client

<p>I sent an e-mail over a year ago to request that a banker contact me as I would like to join Standard Bank Private Banking. I used to hear great things about their service levels etc. I have not received a response and have even app**** online to no avail.</p> <p>I would like to believe that I meet all the requirements in terms of both income and assets. I have also discovered that the bank has an account of mine that I used to use many years ago and closed, however the account is still open in the bank's books. Which probably means that I owe an arm and a leg in fees. I need this resolved and maybe eventually get that long awaited call from Prestige banking or Private clients in order to move across.</p> <p>I have been a private banked client with FNB for a long time and would like to move my banking across to Standard Bank, however I am having doubts as it seems more like a struggle to even get on your books. How will things improve should I ever get to join you?</p>

0
Replies (1)
Standard Bank
Standard Bank's reply13 Jul 2017, 10:15
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

***