TS
Tashina S

1 reviews | Active since Dec 2018

06 Dec 2018, 09:05

Not informed about increasing fees

I have a savings account with Standard bank where two of my debit orders go off. I transfer funds to my account for debit orders and management fees. In November 2018 Standard bank charged me an increased 'Monthly management handling fee' without giving me any sort of notification so that I am aware to transfer extra money into that account. Due to a larger amount being deducted for a management fee, my balances dropped and one of my debit orders bounced, causing a further "bouncing fee". I have lost money through Standard bank, merely sending me a notification about increasing fees would have helped a lot! So disappointed as I have been with this bank for about 17 years . I will be closing my account soon.

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Replies (2)
Standard Bank
Standard Bank's reply06 Dec 2018, 09:08
Official
Dear Tashina
 Thank you for posting your comment. 

 We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 


Kind regards 


Complaint Resolution Centre
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TS
Tashina S's update06 Dec 2018, 11:50
Reviewer Update
Thank you for the response. I look forward to addressing this matter further.