WH
Wendy H

1 reviews | Active since Mar 2009

26 Sept 2023, 07:43

Not impressed with Standard Bank.

I have had many unauthorized transactions from Google*Yo going off my account which pushed me into an overdraft. I have no knowledge of this company, Transactions were going off by this company every day, numerous times during the same day. Due to insufficient funds I accumulated bank charges. This was not detected by the bank, and I had to report the *****, with the result that my card was blocked. I was assured by the ***** division that the debit orders would still run, but it is now the 26th of the month and my debit orders have still not been put through. The recurring transactions should have been detected and I should have been notified. I have spent a long weekend without access to any funds as I can't use my bank card, which I understand, but this could have been resolved a lot sooner if the bank had notified me about these recurring transactions. My mom had an attempted ***** on her account, and her bank notified her immediately (she does not bank with Standard Bank).

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Replies (1)
Standard Bank
Standard Bank's reply26 Sept 2023, 07:46
Official
Hi Wendy

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, Standard Bank Hello Peter Team ***