Not Impressed Standard Bank!

Item: Standard Bank
Rating: 1
Author: Shereen B

Not very happy, I went to Clear Water bank, sat there for about 2 hours, only to be told I need to email the home loans department my request to get one letter, to do renovations on our property. I was informed 8- 10 WORKING days... the 10th working day was on Friday, I sent a follow up email, and stated I NEED MY LETTER as you are holding me up now with my plans.... 14 days later and still no letter, no response, no nothing!!! I want me letter, you got what you asked for, I need my letter.... I suggest you contact me, as My husband has been with standard for 20 years... we will move our business over to FNB!!! our Business account as well!!!!! suggest you pull up your socks!

Helpful (0)

Replies (4)

Shereen B's updateReviewer Update

14 Nov 2020, 12:21

Now you request my plans when you could of done that 2 weeks ago!!! why is this such higher grade?

Shereen B's update14 Nov 2020, 12:21

Reviewer Update

Now you request my plans when you could of done that 2 weeks ago!!! why is this such higher grade?

Shereen B's updateReviewer Update

17 Nov 2020, 10:44

12 working day and no letter, we are moving our accounts over to FNB

Shereen B's update17 Nov 2020, 10:44

Reviewer Update

12 working day and no letter, we are moving our accounts over to FNB

Standard Bank's replyOfficial

17 Nov 2020, 14:35

Good day Shereen,

Thank you for posting your comments.

Please be advised that an email was sent to you requesting further details.

Awaiting your response.

Kind regards, Complaint Resolution Centre

Standard Bank's reply17 Nov 2020, 14:35

Official

Shereen B's updateReviewer Update

17 Nov 2020, 14:42

Thank you I have responded and have sent you EVERYTHING AGAIN

Shereen B's update17 Nov 2020, 14:42

Reviewer Update

Thank you I have responded and have sent you EVERYTHING AGAIN