EM
Edgar M
1 reviews | Active since Mar 2021
23 Mar 2021, 13:22
Not impressed
Good day
Amidst numerous calls with little to no assistance, standard bank has been charging my account with a so called "honouring fee". Last call I made the lady explained that when I swipe at a retailer and said retailer maybe dnt bank on time I get charged this fee........thats utter nonsense. 4 times now this fee has come off my account. I might not be a big client but I trust that my money is safe. Clearly not.
Pls contact me so this can be resolved......I am not the first person to complain regarding this
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Replies (2)
Standard Bank's replyOfficial
24 Mar 2021, 03:28Hello Edgar
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Mar 2021, 03:28
Official
Hello Edgar
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
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EM
Edgar M's updateReviewer Update
25 Mar 2021, 10:08As usual.....an automated response.......but yet nothing gets done about it. Its a disgrace
EM
Edgar M's update25 Mar 2021, 10:08
Reviewer Update
As usual.....an automated response.......but yet nothing gets done about it. Its a disgrace