JB
Jonathan B
1 reviews | Active since Dec 2018
25 Apr 2020, 07:23
Not Honouring Approved Covid Request
App**** for their home loan 3 month break and was approved due to Covid19. We've had salary reductions so it was vital that I get the break. Got phoned and emailed to approve mortgage break and yet it just came out of my account still.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
26 Apr 2020, 05:54Hello Jonathan,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply26 Apr 2020, 05:54
Official
Hello Jonathan,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
JB
Jonathan B's updateReviewer Update
29 Apr 2020, 15:15I got an email for this matter at 15:32 yesterday from Clint C. Peterson and responded immediately. It has now been 24 hours with no contact again. Friday is debit order day so this needs to be rectified by tomorrow.
Jonathan
Jonathan
JB
Jonathan B's update29 Apr 2020, 15:15
Reviewer Update
I got an email for this matter at 15:32 yesterday from Clint C. Peterson and responded immediately. It has now been 24 hours with no contact again. Friday is debit order day so this needs to be rectified by tomorrow.
Jonathan
Jonathan
JB
Jonathan B's updateReviewer Update
05 May 2020, 08:31Still sitting with unhonoured Standard Bank Covid relief. They bounce you around so that you can't get a straight response from anyone and you get flat ignored until you complain here... Very eye opening.
JB
Jonathan B's update05 May 2020, 08:31
Reviewer Update
Still sitting with unhonoured Standard Bank Covid relief. They bounce you around so that you can't get a straight response from anyone and you get flat ignored until you complain here... Very eye opening.
Standard Bank's replyOfficial
06 May 2020, 15:56Dear Jonathan Bucke
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply06 May 2020, 15:56
Official
Dear Jonathan Bucke
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***