Not honoring an agreement
I spoke to a consultant yesterday in which i explained my husband was retrenched and i cannot commit to the January loan. She made an arrangement with me that they will deduct an additional R500.00 from me i even received an SMS confirming this. They have now not honored the agreement and deducted the money today. Standard Bank loan department is adament that this is the way they operate and cannot reverse the money. How can you go into arrangements with a account holder and even though i explained my situation you still show that you do not care. I have been with this bank for more that 20 years and i feel that do you really care about your people or just their money.
Natalie Langeveld ********** ********** 709578
Dear Natalie Langeveld
Thank you for posting your comments.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
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Dear Natalie Langeveld
Thank you for posting your comments.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Natalie Langeveld
Thank you once again for your posting.
I refer to our telephonic conversations and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Natalie Langeveld
Thank you once again for your posting.
I refer to our telephonic conversations and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
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