Not helpful at all !

<p>I am a former Standard Bank staff member , worked for Standard Bank for 11 years . Took out an advance account in 2014 after a huge struggle . My payment for my advance account use to be taken directly from my salary . When i resigned staff assist did not bother to load a debit order on my advance account , i eventually loaded the debit order myself after receiving a threating sms just 3 weeks after i left the bank . I get a call today to say my interest rate has changed fro 7.75 % to 16.5% and i was told all customers pay this interest rate . this is a load of bull , all clients do not have the same interest rate for credit facilities . i was also told that is the interest rate of the economy which is a lie as well . When i told her i cannot afford this the lady kept rectifying me and telluing me the interest rate is not 16% its 16.5%. Is this what Standard Bank does to staff if they leave . and is this how you treat customers . no alternatives or maybe a suggestion for a solution given just you have to pay . this is very dissapointing . not one time in the call was the suggestion made to try and take this out of my bond account etc ... or maybe extend the period that i am repaying . disgusting service !</p>