Not helpfu when I am in need.

Due to Covid19 lockdown my revolving credit loan account fell into arrears due to being paid half salary from the month of march,

1. I heard of three months payment holiday which I submitted my application and communicated with the very helpful guy Ricardo Mario who submitted my claim that was on the 15 April 20, after several email communication with him. He confirmed that I will received feedback with 21 days he submitted my request to the relevant department, to date I have not received any response, only a phone from creditworx debt collectors, I have been paying the account very well never skipped one payment since 2015,only now but see what kind of assistance I am getting.

2. Secondly seeing that I am not being assisted I then lodged a claim with my credit life insurance policy on the 22 April 20 and submitted all the required documents on the 2 May 20, only to receive a lousy response that according to policy terms and conditions I don't qualify for the benefit, that was the response, no explanation which terms and conditions one had to figure out myself, but I have been paying since I took the loan. I have been a loyal customer of the bank for 23 years I don't expect this kind of service when I need them. I need a clear and sound response from the insurance not to be taken for granted, they have my money.