Not happy with your consultant

I always get the bad service from Tetelo Mankwe of Apel Kioks. This morning I went to the kioks and found 2 women waiting outside as the kioks was open but there was no one inside. After few minutes Tetelo Mankwe just came without greeting us or asking us if we need assistance he went straight into the container. We said there again for about 10 minutes asking each others of anyone is gonna assist us. The other women decided to leave that's when I decided to get inside the kicks. I greeted and ask Tetelo if he is on duty and he said yes. I told him about my internet banking that is not functioning well since I changed my phone. I explained to him the the App does not allow me to clear the funds when doing third party payments. His response was "We don't have the word clear in standard bank, we have immediate payment. Don't use the words that are not used by standard bank if you want to be assisted". I explained again, that I wants the funds to be available in the third party's account. He then asked to login and the signal was bad. I asked if there's maybe a network problem inside the container because when I was outside I could log in. He said when ever I manage to login I must do digit me. Most of the time I travel about 13km to Mall of the North branch because that's where I get the best service from. This guy here is making it difficult for us to visit our bank when we come across challenges. Imagine getting the best service from Capitec where you only have a mere savings account and a very bad service from your main bank 😔 😢 😭