PC
Pam C
1 reviews | Active since Mar 2012
05 Aug 2022, 08:49
Not happy with Standard/Stanbic
I’m yet to hear from Standard Bank after an email was sent to refund me of my money. It is now almost a month. A similar matter I had was resolved on a phone call.
When you owe the credit card, they won’t stop billing, they won’t stop calling. As soon as you pay… they don’t give a damn about responding to you.
I’m very disturbed. I have a home loan with these guys. Alway up to date…
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
05 Aug 2022, 08:58Hi Pam
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply05 Aug 2022, 08:58
Official
Hi Pam
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
PC
Pam C's updateReviewer Update
16 Oct 2022, 08:49Nothing has beef done, they are still trying to figure out where the problem is. The case was closed and no new reference was issued to possibly following up. The person dealing with my matter has completely ignored my emails…
Same problem I had months ago was resolved in under two days…. Time to move the bond here.
Same problem I had months ago was resolved in under two days…. Time to move the bond here.
PC
Pam C's update16 Oct 2022, 08:49
Reviewer Update
Nothing has beef done, they are still trying to figure out where the problem is. The case was closed and no new reference was issued to possibly following up. The person dealing with my matter has completely ignored my emails…
Same problem I had months ago was resolved in under two days…. Time to move the bond here.
Same problem I had months ago was resolved in under two days…. Time to move the bond here.
Standard Bank's replyOfficial
16 Oct 2022, 09:08Good Day Pam
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 Oct 2022, 09:08
Official
Good Day Pam
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
PC
Pam C's updateReviewer Update
05 Mar 2023, 21:08Hi, all.
They finally assisted after a wild goose chase.
Thank yo
They finally assisted after a wild goose chase.
Thank yo
PC
Pam C's update05 Mar 2023, 21:08
Reviewer Update
Hi, all.
They finally assisted after a wild goose chase.
Thank yo
They finally assisted after a wild goose chase.
Thank yo
Standard Bank's replyOfficial
05 Mar 2023, 22:26Dear Pam
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2023, 22:26
Official
Dear Pam
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***