SB
Sinead B
1 reviews | Active since Jan 2015
29 Apr 2021, 15:24
Not happy!
I went to the dept of home affairs at standard bank killarney mall to do my ID on the 19th March 2021, I was told it would take 3 weeks and I will receive an sms to collect, its been 6 weeks and I still haven't heard anything and I just can't get through to them. This is unacceptable, I need that ID ASAP!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Apr 2021, 05:12Hello Sinead
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Apr 2021, 05:12
Official
Hello Sinead
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
SB
Sinead B's updateReviewer Update
26 Jul 2021, 08:59Hi, I received an email requesting documents for a re-issue of my ID because somehow home affairs is under the impression my ID was lost/******. I app**** for a new ID because I got married and my surname changed. Hence I don't need to issue any documentation.
Please assist, as this matter is rather urgent.
Please assist, as this matter is rather urgent.
SB
Sinead B's update26 Jul 2021, 08:59
Reviewer Update
Hi, I received an email requesting documents for a re-issue of my ID because somehow home affairs is under the impression my ID was lost/******. I app**** for a new ID because I got married and my surname changed. Hence I don't need to issue any documentation.
Please assist, as this matter is rather urgent.
Please assist, as this matter is rather urgent.
SB
Sinead B's updateReviewer Update
08 Oct 2021, 12:20when will this issue be resolved??
I explained to the lady at Standard Bank, that i was changing my surname and i recall them calling home affairs to make sure that i can in fact do so at the standard bank branch. if i could not do it at the branch, why did they take my picture and fingerprints?
why was i not referred back to home affairs to do my biometrics?
why did i get an email requesting an affidavit for a ******/lost ID?
I explained to the lady at Standard Bank, that i was changing my surname and i recall them calling home affairs to make sure that i can in fact do so at the standard bank branch. if i could not do it at the branch, why did they take my picture and fingerprints?
why was i not referred back to home affairs to do my biometrics?
why did i get an email requesting an affidavit for a ******/lost ID?
SB
Sinead B's update08 Oct 2021, 12:20
Reviewer Update
when will this issue be resolved??
I explained to the lady at Standard Bank, that i was changing my surname and i recall them calling home affairs to make sure that i can in fact do so at the standard bank branch. if i could not do it at the branch, why did they take my picture and fingerprints?
why was i not referred back to home affairs to do my biometrics?
why did i get an email requesting an affidavit for a ******/lost ID?
I explained to the lady at Standard Bank, that i was changing my surname and i recall them calling home affairs to make sure that i can in fact do so at the standard bank branch. if i could not do it at the branch, why did they take my picture and fingerprints?
why was i not referred back to home affairs to do my biometrics?
why did i get an email requesting an affidavit for a ******/lost ID?