NM
Nomthandazo M
1 reviews | Active since Aug 2024
17 Aug 2024, 18:31
NOT HAPPY!
I’m extremely frustrated.
Yesterday, a debit order went through even though I had already made the payment beforehand. I visited the nearest Standard Bank branch, and the agent advised me to reverse the debit order. Now, I’m being charged an R200 honoring fee. This isn't the first time this has happened. It feels pointless to complain since I know I won't get that money back.
Perhaps it's time to consider switching banks, as this is simply unacceptable.
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Standard Bank's replyOfficial
18 Aug 2024, 08:55Dear Nomthandazo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Aug 2024, 08:55
Official
Dear Nomthandazo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***