Not Happy at All

i did a payment online and the payment didn't go through and i called the call center and they told me that the cash will be rreturned in 24 to 48 hours and that was on monday but till today nothing has been return i called yesterday and i was told IT is working on it.

and what i dont understand is the terms and condition is cash will be returned in 24 to 48 hours its standardbank resopnsebilty to make sure that they stick to that as this was they are system problem and if their IT can't fix it in 24 to 48 hours why me as a client be affected they should find a way to make sure that they stick to their terms and conditions and resolve their issue at their own time than to affect me.

because wasn't my problem it was they system, there have to put in mind that i was making a payment meaning someone is waiting for that payment if i m going to be charged interest will they pay for that interest.

i m very disappointed with this as this is becoming a blame game telling me that IT is looking into it doesn't freeze the terms and conditions of having my cash back in my account in the promised 24 to 48 hours as that IT there are talking about is standard bank too.

and they expect me to understand that i can wait because IT is unable of doing their job in time to resolve the issue.

and i m losing my airtime trying to do follow up

these transactions happened on Monday Account CURRENT 30-105-490-8 WorldRemit *** SAU 11-11-2019 15H05:52 WorldRemit *** SAU 11-11-2019 15H15:41