eV
eleanor V
1 reviews | Active since Jun 2021
23 Jun 2021, 09:34
not good
Is it the norm now that banks do a credit enquiry against your credit profile when you have not app**** for any of their product offerings but for their sales opportunities?
I received a call a couple of weeks ago being offered a Standard Bank loan/credit card of over R100 000 which i declined because i was not interested. I am baffled to now see on my Clear Score profile By Experian reporting that SBSA LOAN 2 did a credit enquiry against my profile on the 4 May 2021, which has now impacted my profile 25 points down and i had not app**** for any of their product offerings during that time. No consent was given, is this even legal?
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Standard Bank's replyOfficial
24 Jun 2021, 02:54 Hello Eleanor
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply24 Jun 2021, 02:54
Official
Hello Eleanor
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***