Not Getting Prestige Banking Service

<p>I am a Prestige Banker but since having this account I have been in and out of issues with Standard Bank. My biggest worry is that I have a personal banker that I cannot call (as we are not allowed to) and only mail. But I am not getting feedback on my mails, no responses.</p> <p>I requested last week that my Vehicle Loan gets linked to my cheque account. I did not get a confirmation that it was done, but this morning on Transunion it reflected that I have two cheque accounts. I am not getting a personalised experience and the frustration is causing me to lose my faith in standard bank.</p> <p>It feels to me that Standard Bank is not placing priority on my account. I so badly want to buy my first house, but I get the run around constantly. The online prestige bankers and phone line cannot assist me to understand why my bond cannot be approved only stating "Affordability and Credit Score". When I asked for help they cannot help me.</p> <p>Nedbank assisted me in the process and discussed in detail why my score is so low (something that standard bank should have asssisted me with). Simply noting that accounts that I have paid have not been updated on Transunion and I need to call them to have this done. I was also advised why a personal loan is not something I should use to improve my credit score.</p> <p>In the end a detailed plan was put together by a third party to improve my credit score and to get a loan at the rate I deserve. Standard bank have no idea how to build relationships with me, and even as the struggle continues I am not getting the support. I have logged various complaints and had various discussions with Standard Bank but I am not getting helped.</p> <p>I feel like I should start a nation wide campaign to have people move away from the bank, in order to let the investors feel it where it hurts.</p>