Not getting feedback

Dear Standard Bank,<br> <br> I went to the Standard Bank Branch in Greenstone to cancel a credit card payment for Skywize flight ticket as they are grounded. I BELIEVE Princess gave me a form to complete which I did. The lady then took the form and scanned it. I haven't received any feedback from Standard Bank via SMS, email or telephone so I phoned credit card division and spoke to Tebogo. He said that they haven't received any form or query to reverse the transaction. I then spoke to team leader Christine which said I have to complete a new form! I then spoke to her Manager named Fediz Macheoe and he said that he will phone the branch get the form and then phone me.<br> <br> This is a very logical process and should be done at first level support.<br> <br> Why don't you guys just automatically refund everyone's Skywize transactions? That would really be great Customer Service. <br> <br> Please just help me..