Not getting back to a hello peter report

I have been to hello peter about standard bank and got this from them <br> <br> Thank you for your posting and allowing us an opportunity to investigate your complaint.<br> <br> This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.<br> <br> Kind regards<br> <br> Complaint Resolution Centre<br> ***<br> *** (fax)<br> [Email Removed]<br> <br> then the lawers phoned me and still have not come back to me or phoned me , what do I do know<br> <br> standard bank is a joke and just wants money and does not care if people take them to hello peter, <br> <br> my problem from the 1st time I went to hello peter has still not been sorted out, and I want to know whats going to happen <br> <br> or they dont want to sort it out and will keep coming back to hello peter till they do