Not getting any assistance from Prestige banking, hello peter and mangement

Since Thursday 30 January 2025 ... Friday 31 January 2025, Monday 03 February and ...................

Another 24 hours has passed and no call from Standard Bank - WHAT MUST A PERSON DO TO GET ASSISTANCE

Please understand the urgency on this matter 1) I have changed my salary details from Standard Bank to ABSA BANK 2) My debit order for my RCP is due to run 15 February 2025 - I must ensure that this debit order details have been changed to avoid an unpaid on my Current account 3) I just want to close my current and move away from this bank.

HOW LONG DOES IT TAKE FOR A BANKER TO CALL ME? - I WILL GIVE THIS TILL END AFTER - then I will contact the ombudsman for banking.

Nobody wants to take ownership to assist me

This started at 1) Fikile Mcunu for over a month Ive been battling to get assistance 30 January 2025 (Thursday) 2) Rosey then contacted me and made me hopeful - but yet again this was referred to prestige bankers who are doing nothing 3) I have logged a complaint Case number ***January 2025 and was informed that Gorden Bila are attending to the complaint - and again no assistance. 4) I have cc'ed Jonas Semakale Molekoa on every email (Who I believe is the manager at Prestige Banking) 5) I have cc'ed Zandile.tshashu@standardbank on the emails.

CAN SOMEBODY PLEASE TAKE OWNERSHIP OF THIS MATTER AND CALL ME