Not getting access to my funds for months!

I've been going to different branches hoping to get my matter sorted since late December last year! All I want is my money which I've spent close to 4 months trying to sort out. Your ***** division is useless as well, I tried to get a cash withdrawal and only then I got a call from you guys but still nothing has materialized, I was also advised to close my account to speed up things and still nothing! I've been promised by Sindi Mkhwa**** that my money would reflect for weeks now and all I'm getting are excuses and her dodging me, if she's apparently not available just after I've already spoken to her then the next person doesn't want to help and they don't even want to provide me with a case/reference number. Sort this out before I go the legal route!