Not full filling the promise made.

Standard bank Contacted me about the credit limit increase of up to R 52,000. interested reply "LIMIT" well i did just that and rep**** then 2 days later lady called me to finalize everything and i was approved for R 44,000 and the lady promised that the money will be in my account within 4 days, after a week i call and i was told that they apologize it normally takes 10 working days not 4 as previously said then 2 weeks later i call for and update and the lady tells me that she needs 2 escalate and i will have feedback after 48 hours still nothing after 48 hours i call which is today no feedback still from the same lady from 48 hours ago now she says she is going to escalate to her supervisor and they can only give me feedback tomorrow morning:(