OM
Ofentse M

1 reviews | Active since Feb 2025

25 Feb 2025, 08:38

Not following their own Ts&Cs

It’s been almost 2/3 months now since the competition they held on December ended but they do not wanna give out our prize’s we are being told winner’s are being vetted since January or either they say their team is currently investigating. Different stories everyday. I just want our prizes that we won.

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Replies (10)
Standard Bank
Standard Bank's reply25 Feb 2025, 08:42
Official
Dear Ofentse, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Ofentse M's update25 Feb 2025, 08:55
Reviewer Update
From December? The competition ended on the 27th of December and the winner’s were supposed to be contacted during the course of the competition. I’ve had ao many stories from standardbank sometimes they don’t even ignoring me so disappointing from a big company.
OM
Ofentse M's update25 Feb 2025, 09:56
Reviewer Update
#SBLovesSummer x Blue Robot Game (Competition)
Win 1 of 4 Instant Money Vouchers valued at R5 000,00 OR 1 of 5 Hauwei devices. (Prize)
Nine winners in total (two winners per week with one winner in the last week).
The Prize winners each week will be determined at the end of each week during the Competition Period,
Each week we will select two winners.
In the last week we will select one winner for the cash prize.
If you won a Prize in the previous week then you will not be selected in the following rounds/weeks.

OM
Ofentse M's update25 Feb 2025, 09:57
Reviewer Update
At the end of each week, the top two on the leaderboader will receive a Prize, until the last week where only one will receive a cash prize.
OM
Ofentse M's update25 Feb 2025, 12:04
Reviewer Update
And say what on your call? Coz there was this lady who also tried to report you guy’s called her but nothing happened she didn’t receive the prize. Your team should just give all the winners theirs prize’s.
Standard Bank
Standard Bank's reply25 Feb 2025, 12:27
Official
Dear Ofentse

Our team is still busy with this request and will get back to you once investigations have been completed.

So sorry for the delay.

Thank you 

Kind Regards,
Standard Bank Hello Peter Team 
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Ofentse M's update25 Feb 2025, 15:34
Reviewer Update
What investigations?
Standard Bank
Standard Bank's reply25 Feb 2025, 16:54
Official
Good day Ofentse, 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Ofentse M's update04 Mar 2025, 08:50
Reviewer Update
Till this day nothing. What could be the problem on this competition?
Standard Bank
Standard Bank's reply04 Mar 2025, 09:02
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. 

We will revert with feedback as soon as possible. 

We appreciate your patience. Thank you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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