Not fair assistance

I've got a staff Cheque account,they want to hand me over to the lawyers,etc,I've called them I've answered calls can't remember for how long now, from their outside consultants,and I was refused assistance,there is no way they can assist in changing this account so I just can pay the overdraft money off but the interest,and account charges is so much I'm never going to pay this account off,I'm charged a card fee which I don't receive a card for ,I'm not using the account ,because I'm behind R20 000 on the overdraft,Standard bank worked me out and put me on early pension which is *******,for the past 8 years I don't have any income,can't find work because I was black listed by Standard bank .someone opened an achieva account for me ,no one came back regarding this complaint also.this thing of changing the way Standard bank works is actually ****** profiling.