Not even Standard customer service from Standard bank

<p>From the First conversation i had with one of standard banks homeloan consultants to 3 different call centre agents not one of them handled themselves proffesionaly. Not one of them understand the meaning of customer service or even simpler i will get back to you.</p> <p>I sent my home loan documents to the consultant more than 2 weeks ago to obtain a further loan on my existing bond to date this guy has not called me back with any construtive feedback? Has it been approved or declined? I messaged him and tried calling him with no response until this morning when he actualy answered his phone which in the end was a waste of my airtime as he said he would e-mail me back in 2mins which was prob about 4 hours ago. Then i would also have liked to obtain a credit card, my application was declined based on bad payment profile which Standard bank obtained from transunion. I called Transunion and was informed that i do not have any bad payments linked to my profile and that my record is clear as i expected as i do not have any bad debts what so ever. To date i have informed standard bank of this and a TEAM leader of the contact centre was suppose to call me back on Monday 12/06/2017, to date still nothing? I cannot understand how people can get away with this level of customer service and still be employed.</p>