Not even shocked by appalling service any more...

Item: Standard Bank
Rating: 1
Author: Tersia Van der Walt

I have been waiting more than 10 business days now for an approved increase on my credit card to be loaded on my card. In which universe can this ever be acceptable? Pls stop telling me it is because you use third party suppliers. This makes it even worse. Initially was told it will take 7 working days, made plans accordingly and am now beyond livid. Why must one ALWAYS log a complaint to be assisted with simple matters? Seriously?? Logged multiple queries with your twitter team too and not one person has bothered contacting me back.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

19 Sept 2018, 13:09

Dear Tersia Van der Walt

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply19 Sept 2018, 13:09

Official

Dear Tersia Van der Walt

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

TVdW

Tersia Van der Walt's updateReviewer Update

19 Sept 2018, 14:45

Seeing is believing...queries are promised to be taken up as a matter of priority and then seem to disappear into a void, never to be tended to again...

TVdW

Tersia Van der Walt's update19 Sept 2018, 14:45

Reviewer Update

Seeing is believing...queries are promised to be taken up as a matter of priority and then seem to disappear into a void, never to be tended to again...