Not even ***** is treated with urgency at this ban****!!

<p>Last night I tried to withdraw money from one of my savings accounts at an ATM in Springs. The ATM took very long with the transaction then eventually responded with an error message telling me my transaction was canceled because of a timeout. When I checked my balance however, that amount and withdrawal charge has been deducted! I immediately tried calling the ***** line. The first time I held for about 15 minutes listening to the automated message then got cut off. I tried calling again an hour later and held for almost 30 minutes and still did not get to speak to anybody! </p> <p> </p> <p>I sent an email to customer care as well and the automated response tells me that if it's urgent I should call your call center! You do not pick up at the call centre, what am I suppose to do and how on earth do I get my money back?! This month has been one of my worst with Standard Bank, just giving me one bad experience after another! </p>