Not doing what is being asked of them

I was at standard bank but moved to FNB about a year ago, after all the debit orders were done I closed my standardbank account.

about 2 months ago by chance i realized that the account is still open and was never closed! after about a month of struggling and paying R1000 for the arrears Menlyn branch ensured me that the account is closed.

today my accountants told me that SARS payed money into my account, it was not in my FNB account so something just told me to go onto Standard bank, and THERE IT WAS! the account is STILL open!! i have 2 issues with this... 1st of all over the last 2 months R200 weas taken off again??? 2nd I changed my cellphone number so i can't even transfer the money because the OTP goes to my old number!!

pathetic service! this is why I moved to FNB.