CK
Cindi K
1 reviews | Active since Aug 2016
06 Jun 2023, 11:21
Not debited, harrased and threatened!
I am not sure why I have to always resort to this platform for Standard Bank to Help. Why are you making your problems mine. My responsibility to make sure there are funds in my account on the agreed date of the debit and yours is to make sure you process the debit order as agreed. If you then do not, why is this my problem because you guys didnt stick to your end of the agreement! I am so tired of this nonsense! I shouldnt be taking time out for such petty issues!
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
06 Jun 2023, 11:42Dear Cindi
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jun 2023, 11:42
Official
Dear Cindi
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
CK
Cindi K's updateReviewer Update
08 Jun 2023, 09:20I need to run after you now?
CK
Cindi K's update08 Jun 2023, 09:20
Reviewer Update
I need to run after you now?
Standard Bank's replyOfficial
08 Jun 2023, 09:23Good day Cindi
We sincerely apologize for the delay.
Please note that our team is still busy with investigations.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
Please note that our team is still busy with investigations.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jun 2023, 09:23
Official
Good day Cindi
We sincerely apologize for the delay.
Please note that our team is still busy with investigations.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
Please note that our team is still busy with investigations.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
CK
Cindi K's updateReviewer Update
12 Jun 2023, 16:20I guess you are just only good at sending me Sms and telling about interest rate that will incure but have no responsibility towards solving your mess. Sevice request number*** was due on th e7th of June. Guess i have to beg you guys and follow up. NO feedback recieved at all
CK
Cindi K's update12 Jun 2023, 16:20
Reviewer Update
I guess you are just only good at sending me Sms and telling about interest rate that will incure but have no responsibility towards solving your mess. Sevice request number*** was due on th e7th of June. Guess i have to beg you guys and follow up. NO feedback recieved at all
Standard Bank's replyOfficial
12 Jun 2023, 16:39Hi Cindi
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Jun 2023, 16:39
Official
Hi Cindi
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
CK
Cindi K's updateReviewer Update
20 Jun 2023, 14:26Can i get the next person's contact person to escalate this to and the hierachy of the complaints. None of your managers are available to take my call an i have wasted airtime calling you with your guys nonsense. your gent claim to be working home and not able to transfer me to managers. Someof your consultants just transfer me to the survey with even hearing me. It is obviously it is a circus and i want to take this further.
I have been holding for more than 10 minutes dialled ***and speaking to Tshepo who has made me hold!!!!!!! I do not need an apology, ive been getting that from the 6th of June 2023. I need you to fix your nonsense and compensate me for all the incurred charges
I have been holding for more than 10 minutes dialled ***and speaking to Tshepo who has made me hold!!!!!!! I do not need an apology, ive been getting that from the 6th of June 2023. I need you to fix your nonsense and compensate me for all the incurred charges
CK
Cindi K's update20 Jun 2023, 14:26
Reviewer Update
Can i get the next person's contact person to escalate this to and the hierachy of the complaints. None of your managers are available to take my call an i have wasted airtime calling you with your guys nonsense. your gent claim to be working home and not able to transfer me to managers. Someof your consultants just transfer me to the survey with even hearing me. It is obviously it is a circus and i want to take this further.
I have been holding for more than 10 minutes dialled ***and speaking to Tshepo who has made me hold!!!!!!! I do not need an apology, ive been getting that from the 6th of June 2023. I need you to fix your nonsense and compensate me for all the incurred charges
I have been holding for more than 10 minutes dialled ***and speaking to Tshepo who has made me hold!!!!!!! I do not need an apology, ive been getting that from the 6th of June 2023. I need you to fix your nonsense and compensate me for all the incurred charges
Standard Bank's replyOfficial
20 Jun 2023, 14:52Hi Cindi
Thank you for getting back to us. Please note that our team will contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. Please note that our team will contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jun 2023, 14:52
Official
Hi Cindi
Thank you for getting back to us. Please note that our team will contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. Please note that our team will contact you.
Kindest regards
Standard Bank Hello Peter Team
***