Not "Customer" worthy anymore ?

It's sad I have to write a review here, and bring my personal situation to public, but seems this may be the only way to get help from Standard Bank I hope. Bringing this to public I feel is shameful, but no one at Standard Bank seems to care anyways.

Due to my current financial situation I am forced to give up my vehicle. After numerous attempts, someone suggested I approach Ford to buy the the vehicle, and arrange to pay the outstanding amount. After visiting Ford, they are willing to buy the vehicle (Surely more than a bank repo auction will get me)...

Now, this is where it gets me crazy, Everybody I mail is on leave, if I contact someone, I get a reply to contact someone else. When I contact them, same issue. If I speak to someone on the phone, they say will make note of it. And that's where it stays, I just keep getting call after call, with no help. NOBODY are willing to assist me. I made first contact with standard bank on 2 July 2019. yes this is how long I am struggling to get assistance from Standard Bank to let Ford to buy the vehicle, and that I can make arrangements to pay outstanding balance.

It seems as if Standard Bank wants to do a repo instead of assisting its clients. Why they seem to lean towards forced repo, I have my own thoughts. Unless maybe because my financial situation changed, I am not worth the "customer status" anymore, and lost my right to be treated fairly and with dignity.

I hope this review brings some sort of help from Standard Bank. I will keep you all up to date of any progress, that might happen from here on out.

Standard Bank, I feel i am out of options, hence this review.