Not customer service when no-one knows the rules

First I phoned to get my EAP increased because it wouldnt work online. The person said it would take 15 mins to take effect. Then she phoned back and said it would be another 15 minutes. After an hour and a half I phoned again, Cut off before I got throught to someone. Phoned again and was told the new EAP had not yet been authorised. Now phone internet banking. 21st in the queue. Asked for a call back. 10 minutes and the phone rang, got cut off. Operator phoned again. First a full 5 minutes of nonsense about popia which I have receivedd 100 times in various forms before. This time she said that no-one in the call centre could authorise the eap limit over R3M. I should go to the bank. Drove to the bank. Sitting in the q for 15 mins and the phone rang. EAP was authorised. Now I asked for a new bank card and was told there's no queue for that. I sat and waited about another 10 minutes, when I complained that there was no teller to help, I was told by a very irriatated receptionist, that Teller 1 wasnt where I would be served from, I was to be served from the Forex queue and there was someone in there. After recently being hospitilised for a month, I cannot sit for long, espcially in hard, uncomfortable plastic chairs. I had enough and asked to be shown how to change my credit card pin. I was told to do it at the atm. I pur the cardin the atm, put in the pin and got a message that there's been an error. This all started at 12:00 am and I've just got home now. After 4pm. My entire afternoon wasted. At least R40 in call charges and R10 parking, plus petrol. Either you can change the eap on the phone or you cant. No-one knows. In the last 5 years I have been into the bank 5 times to try and change my credit card pin and have never achieved it. Once I waited for over an hour and had to leave. I havent used the card becuase I didnt know the pin. Completely irritated with Standard Bank, customer service is not on the agenda